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Q305693: SMS: Access Violation with the Preinst During /DELSITE Command

Article: Q305693
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP2,2.0 SP3
Operating System(s): 
Keyword(s): kberrmsg kbtool kbsms200 kbsms200bug
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0 SP2, 2.0 SP3 
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SYMPTOMS
========

The current version of the Preinst.exe utility (Build 1519) shipped with the SMS
2.0 Recovery Tools can access violate during the /DELSITE operation.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

  

  Date       Version         Size     File name    Platform
  ---------------------------------------------------------
  8/22/2001  2.00.1520.2000  839,168  Preinst.exe  Intel



WORKAROUND
==========

To work around this problem, use the version of Preinst.exe (build 1250) that is
included in the Microsoft BackOffice Resource Kit 4.5.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0 Recovery Tools.

MORE INFORMATION
================

For additional information about the Preinst.exe tool, click the article number
below to view the article in the Microsoft Knowledge Base:

  Q212978 Description of Preinst.exe for SMS 2.0

The /delsite:{sitecode,parentsite} parameter is often used to delete orphaned
child site information from a primary site database and file system. If you
experience the symptom that is described in this article when you use the
/delsite command, contact Microsoft Product Support Services for assistance.


Additional query words: prodsms preinst delsite

======================================================================
Keywords          : kberrmsg kbtool kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200SP2 kbSMS200SP3
Version           : :2.0 SP2,2.0 SP3
Issue type        : kbbug
Solution Type     : kbfix

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