KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q305587: TrainSim/MotoMad: Computer Stops Responding When You Start Game

Article: Q305587
Product(s): Microsoft Home Games
Version(s): 1.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 07-MAR-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Train Simulator, version 1.0, on platform(s):
   - the operating system: Microsoft Windows 95 
   - the operating system: Microsoft Windows 98 
- Microsoft Motocross Madness, version 1.0, on platform(s):
   - the operating system: Microsoft Windows 95 
   - the operating system: Microsoft Windows 98 
-------------------------------------------------------------------------------

*********************************************************************
**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **
*********************************************************************

SYMPTOMS
========

When you start the Microsoft game, the screen may change to black, and then the
computer may stop responding (hang).

CAUSE
=====

This behavior can occur if your computer's video card acceleration settings are
incorrect.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Start, click Run, type "win.ini" (without the quotation marks) in the
  Open box, and then click OK.

2. In the [windows] section, type a single semicolon (;) in front of the
  SafeMode=1 line.

3. On the File menu, click Save.

4. On the File menu, click Exit.

5. Restart the computer.

MORE INFORMATION
================

Another symptom of this behavior occurs when you start Dxdiag.exe, and then
click the Display tab: All of the options for DirectDraw, Direct3D, and AGP are
unavailable, and you are unable to perform the tests for these features. This
usually indicates that the Hardware Acceleration setting is set to Basic or
None. However, when you check this setting in the display options, Hardware
Acceleration is set to Full.


Additional query words: msgame

======================================================================
Keywords          : kbimu 
Technology        : kbHomeProdSearch kbGamesSearch
Version           : :1.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.