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Q305462: Mouse and Keyboard Stop Working with Windows NT 4.0 SRP

Article: Q305462
Product(s): Microsoft Windows NT
Version(s): 4.0 SP6a
Operating System(s): 
Keyword(s): kbhw
Last Modified: 31-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 SP6a 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6a 
- Microsoft Windows NT Workstation version 4.0 SP6a 
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SYMPTOMS
========

After you install the Windows NT 4.0 Security Rollup Package (SRP), the mouse
and keyboard may no longer function.

For additional information about the SRP, click the article number below to view
the article in the Microsoft Knowledge Base:

  Q299444 Post-Windows NT 4.0 Service Pack 6a Security Rollup Package (SRP)

CAUSE
=====

This problem can occur if you install the SRP on a computer that is running
Microsoft IntelliPoint 2.0.

RESOLUTION
==========

To resolve this issue:

1. If your system partition uses the FAT file system, restart your computer by
  using a bootable MS-DOS or Windows floppy disk. If your system partition uses
  the NTFS file system, use one of the following procedures:

   - Install a second copy of Windows NT 4.0, and then boot to that parallel
     installation.

  -or-

   - Use a Windows 2000 CD-ROM to boot to the Recovery Console.

For additional information about parallel installations, click the article number
below to view the article in the Microsoft Knowledge Base:

  Q259003 How and Why to Perform a Parallel Installation of Windows NT 4.0

For additional information about the Windows 2000 Recovery Console, click the
article number below to view the article in the Microsoft Knowledge Base:

  Q229716 Description of the Windows 2000 Recovery Console

2. Change to the %SystemRoot%\System32\Drivers folder.

3. Rename Msi8042.sys to Msi8042.old. Rename the I8042prt.sys file to
  Msi8042.sys.

4. Restart the computer.

Install the latest version of IntelliPoint software to prevent this problem from
occurring. IntelliPoint is available from the Download Drivers link on the
following Microsoft Web site:

  http://www.microsoft.com/hardware/mouse/download.asp


Additional query words: intellimouse

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Keywords          : kbhw 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTS400sp6 kbWinNTS400search kbWinNTSEnt400SP6a kbWinNTW400SP6a
Version           : :4.0 SP6a
Issue type        : kbprb

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