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Q305294: ENC2002: Encarta Hangs When You Switch Between 3D Virtual Tours

Article: Q305294
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 12-NOV-2001

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The information in this article applies to:

- Microsoft Encarta Encyclopedia Deluxe 2002, version 1.0 
- Microsoft Encarta Reference Library 2002, version 1.0 
- Microsoft Encarta Reference Library 2002 - DVD Edition 
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SYMPTOMS
========

When you switch between two 3D Virtual Tours that are loading, Encarta may stop
responding (hang).

CAUSE
=====

This behavior can occur if you are using assigned buttons on a Microsoft
IntelliPoint mouse to go forward and backward between the two loading tours.

RESOLUTION
==========

To work around this issue, do not use the mouse to switch between the two tours.
Use the following keyboard strokes to switch between the two tours:

  ALT+LEFT ARROW
  ALT+RIGHT ARROW

MORE INFORMATION
================

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words:

======================================================================
Keywords          : kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbEncartaSearch kbMMSearch kbEncartaRef2002 kbEncartaEnCyc2002Del kbEncartaRef2002DVD
Version           : :1.0
Issue type        : kbprb

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