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Q305286: ENC: You Hear No Audio When You Play Sound Files

Article: Q305286
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 28-JUN-2002

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The information in this article applies to:

- Microsoft Encarta Encyclopedia Standard 2003 
- Microsoft Encarta Encyclopedia Deluxe 2003 
- Microsoft Encarta Reference Library 2003, version 1.0 
- Microsoft Encarta Reference Library 2003 - DVD Edition 
- Microsoft Encarta Encyclopedia Standard 2002, version 1.0 
- Microsoft Encarta Encyclopedia Deluxe 2002, version 1.0 
- Microsoft Encarta Reference Library 2002, version 1.0 
- Microsoft Encarta Reference Library 2002 - DVD Edition 
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SYMPTOMS
========

When you play sound files in any of the Microsoft Encarta programs listed at the
beginning of this article, you may not hear any audio.

CAUSE
=====

This behavior can occur if there are programs running in the background, which
are using system resources.

RESOLUTION
==========

To resolve this issue, quit these background programs to free up your system
resources. To do this, follow these steps, as appropriate to your version of
Microsoft Windows.

Microsoft Windows 98 and Microsoft Windows Millennium Edition (Me)
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Quit all running programs that are displayed on your taskbar. To do this, follow
these steps:

1. Press CTRL+ALT+DELETE.

2. In the Close Program dialog box, select each program (one at a time) that you
  want to quit.

3. Click End Task to quit the selected program. Do not select and quit Windows
  Explorer and Systray (which are components of Windows).

4. Repeat steps 2 and 3 until you have quit all unnecessary tasks and programs.

NOTE: Any task that you quit is automatically restarted when you restart the
computer.

Microsoft Windows 2000, Microsoft Windows XP Home Edition, and Microsoft Windows XP Professional Edition
--------------------------------------------------------------------------------------------------------

1. Press CTRL+ALT+DELETE, and then click Task Manager.

2. On the Applications tab, select each program that you want to quit.

3. Click End Task to quit each program or task.

4. Repeat steps 2 and 3 until you have quit all unnecessary tasks and programs.


Additional query words: multi multi-media media mm ERS ERL

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Keywords          : kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbEncartaSearch kbMMSearch kbEncartaRef2002 kbEncartaEncyc2002 kbEncartaEnCyc2002Del kbEncartaRef2002DVD
Version           : :1.0
Issue type        : kbprb

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