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Q305283: ENC: Error Message: The Page Cannot Be Displayed

Article: Q305283
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 28-JUN-2002

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The information in this article applies to:

- Microsoft Encarta Encyclopedia Standard 2003 
- Microsoft Encarta Encyclopedia Deluxe 2003 
- Microsoft Encarta Reference Library 2003, version 1.0 
- Microsoft Encarta Reference Library 2003 - DVD Edition 
- Microsoft Encarta Encyclopedia Standard 2002, version 1.0 
- Microsoft Encarta Encyclopedia Deluxe 2002, version 1.0 
- Microsoft Encarta Reference Library 2002, version 1.0 
- Microsoft Encarta Reference Library 2002 - DVD Edition 
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SYMPTOMS
========

When you start any of the Encarta programs listed at the beginning of this
article, and then click various features, content may not be displayed properly
or you receive an error message. You may receive an error message similar to one
of the following:

  Encarta did not find the page or keyword you searched for. To continue
  searching, try one of the following actions:

- Click Back or Forward arrows on the menu bar.

- Enter a new keyword in the Find box, then click Go.

- Choose a new option from either the menu or toolbar.

- Open a new feature home screen.

- A blank white page

  -or-

  Microsoft Visual C++ Runtime Library error
  Runtime Error!
  \enc200x.exe
  Abnormal program termination

If you are veiwing a Web pages and you receive an "HTTP 404" message, refer to
the following Microsoft Knowledge Base article:

  Q264284 What to Do When You Receive 'The Page Cannot be Found' Error Message
  in Your Browser

NOTE: If this message is displayed in certain places, places with the product, or
with specific articles or media (other than Web pages), this indicates an issue
reading the product disc. Cleaning the disc will often resolve this issue.

CAUSE
=====

This behavior can occur if you have installed Microsoft Internet Explorer 6.0
Public Preview at any time in the past.

RESOLUTION
==========

To resolve this issue, update to the final release of Internet Explorer version
6.0. This is available for download at:

  http://www.microsoft.com/ie

Please note that restoring Windows back to the previous configuring (uninstalling
Internet Explorer 6 Preview) will not solve this issue.

Additional query words: multi multi-media media mm ERS ERL

======================================================================
Keywords          : kbimu 
Technology        : kbHomeProdSearch _IKkbbogus kbEncartaSearch kbMMSearch kbEncartaRef2002 kbEncartaEncyc2002 kbEncartaEnCyc2002Del kbEncartaRef2002DVD
Version           : :1.0
Issue type        : kbprb

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