Q304487: MSReader: Installation Process Stops Responding at 100 Percent

Article: Q304487
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.5
Operating System(s): 
Keyword(s): kbimu
Last Modified: 24-JUL-2001

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The information in this article applies to:

- Microsoft Reader, version 1.5 
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SYMPTOMS
========

When you attempt to install Microsoft Reader, the installation process may stop
responding (hang) at 100 percent during the installation of the Ltypeo.ttf file.

CAUSE
=====

This behavior can occur if the InstallShield cache on your system is damaged
(corrupted).

RESOLUTION
==========

To resolve this issue, delete the InstallShield folder. To do this, follow these
steps:

1. Set Windows to show all files. To do this, follow the appropriate steps for
  your version of Microsoft Windows.

Microsoft Windows Millennium Edition (Me) and Microsoft Windows 2000:

  a. On the desktop, double-click My Computer.

  b. Click Tools, and then click Folder Options.

  c. Click the View tab, and then click to select the "Show hidden files and
     folders" check box.

  d. Click OK.

Microsoft Windows 95 and Microsoft Windows 98:

  a. On the desktop, double-click My Computer.

  b. Click View, and then click Folder Options.

  c. Click the View tab, and then click to select the "Show all files" check
     box.

  d. Click OK.

2. Click Start, and then click Run.

3. In the Open box, type the following (including the quotation marks):

  "c:\program files\common files\"

4. Right-click the InstallShield folder, click Delete, and then click Yes to
  confirm the deletion.

Reinstall Microsoft Reader
--------------------------

To download and install Microsoft Reader, browse to the following Microsoft Web
site:

  http://www.microsoft.com/reader (http://www.microsoft.com/reader/)

Additional query words:

======================================================================
Keywords          : kbimu 
Technology        : kbReaderSearch kbReader150
Version           : :1.5
Issue type        : kbprb

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