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Q304413: Veritas Storage Replicator 2.1 for Windows NT Causes a Hang

Article: Q304413
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kb3rdparty
Last Modified: 28-APR-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

On a server with Veritas Storage Replicator 2.1 installed and a high network
load, the server may seem to stop responding (hang) although you can still move
the mouse pointer. If you press CTRL+ALT+DELETE, the screen may go blank. When
this issue occurs, the server still responds to ping commands, but is not
accessible from the network for any resources.

CAUSE
=====

This issue occurs because two process threads loop by waiting for each other to
release a resource that is owned by the other thread.

RESOLUTION
==========

If you face similar issues contact Veritas for a fix or a workaround.

WORKAROUND
==========

If you cannot install an update from Veritas, you can remove the drivers or
program until you can install the update.

MORE INFORMATION
================

The following Kernel-mode drivers from Veritas Storage Replicator 2.1 exhibit
this problem:

  Rxfsrec.sys Friday, Dec. 15, 18:58:23, 2000
  Rxfsfltr.sys Friday, Dec. 15, 18:58:23, 2000
  Rxjnlwrt.sys Friday, Dec. 15, 18:58:23, 2000

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.


Additional query words: VSR freeze

======================================================================
Keywords          : kb3rdparty 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbprb

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