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Q304381: SMS: SMS Executive Service Hangs During Startup

Article: Q304381
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP3
Operating System(s): 
Keyword(s): kbServer kbsms200preSP3fix kbsms200preSP4fix
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 SP3 
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SYMPTOMS
========

The Systems Management Server (SMS) 2.0 SMS Executive service threads may stop
processing, and file backlogs may occur in SMS site server inboxes (such as
SMS\Inboxes\Despoolr.box\Receive). When this occurs, the following error message
entry may be added to the Despool.log file:

  Waiting for an available despooling thread

CAUSE
=====

This problem can occur when a deadlock occurs between two threads during the
startup of SMS_EXECUTIVE.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, click the following article
number to view the article in the Microsoft Knowledge Base:

  Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service
  Pack



STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
Systems Management Server 2.0 Service Pack 4.


Additional query words: prodsms smsexec freeze hang locked no stopped logging

======================================================================
Keywords          : kbServer kbsms200preSP3fix kbsms200preSP4fix 
Technology        : kbSMSSearch kbSMS200SP3
Version           : :2.0 SP3
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbfix

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