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Q303820: Cannot Print HTML-Formatted E-mail Message from Outlook

Article: Q303820
Product(s): Windows for Workgroups and Windows NT Networking Issues
Version(s): 2000,2000 SP1,2000 SP2,4.0
Operating System(s): 
Keyword(s): kbenv kbhw kbprint
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Advanced Server 
- Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Server 
- Microsoft Windows NT Server version 4.0 
- Microsoft Outlook 2002 
- Microsoft Outlook 2000 
- Microsoft Outlook 98 
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SYMPTOMS
========

When you print an HTML format e-mail message in Outlook to a Hewlett-Packard
(HP) JetDirect device J4169A (HP610n) that is using Line Printer Remote (LPR),
the print job may stop responding (hang). Although outbind://document name may
appear in Print Manager, the print job does not complete.

CAUSE
=====

This issue can occur if the HP JetDirect device J4169A (HP610n) is using a
firmware revision that is not able to print jobs with long names.

RESOLUTION
==========

To resolve this issue, contact HP for information about how to obtain and
install a firmware update to L21.11 or later that corrects this issue. For
information about how to obtain a firmware update, please view the following HP
Web site:

  http://www.hp.com/cposupport/software.html

Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.

Additional query words: exchange email laserjet ol98 ol2000 ol2002

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Keywords          : kbenv kbhw kbprint 
Technology        : kbWinNTsearch kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbOutlookSearch kbOutlook2002 kbOutlook2000Search kbOutlook2002Search kbOutlook98Search kbWinAdvServSearch kbZNotKeyword3 kbWin2000AdvServSP2 kbWin2000AdvServSP1 kbwin2000ServSP1 kbwin2000ServSP2
Version           : :2000,2000 SP1,2000 SP2,4.0
Issue type        : kbprb

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