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Q303686: XADM: Information Store Stops Responding in STORE!HrDecodeRTF

Article: Q303686
Product(s): Microsoft Exchange
Version(s): 5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4
Operating System(s): 
Keyword(s): kbExchange550preSP5fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3, 5.5 SP4 
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SYMPTOMS
========

During ordinary operation, the Exchange Server information store may stop
unexpectedly with an access violation. If the correct Microsoft Windows NT and
Exchange Server debug symbols are installed, the resulting Dr. Watson log may
contain a stack dump that is similar to the following:

  

  ChildEBP RetAddr  Args to Child              
  0b1cf430 0086a59d 096aa6d8 10090102 096aa808 store!HrDecodeRTF+0x291
  0b1cf478 0086aa20 00000001 00000000 096aa6d8 store!HrDecodeMAPIProp+0xad
  0b1cf4bc 0086ab58 00000000 0040c620 00000000 store!HrDecodePropVal+0x150
  0b1cf51c 0086c52f 00000000 000004e8 00000000
  store!HrDecodeEncapsulation+0xd8
  0b1cf5e4 00854ac8 ffffffff 00000000 0040c620 store!HrExtractProperties+0x7af
  0b1cf604 0082f45d 096c1780 00000002 0040c620 store!TNEF_ExtractProps+0x208
  0b1cf64c 008448b1 096dae00 096db910 00000000 store!CmnBptMessage__hrExtractTNEF+0x1ad
  0b1cf6a4 008177ec 096dae00 096db910 096d47f0
  store!CmcvtrBptEnd__hrExtract+0x301
  0b1cf6e0 008515b9 0b1cf6fc 00000000 0b1cf6fc store!CINETextr__hrExtract+0x16c
  0b1cf700 008513ce 096f3138 000040c5 00401e78 store!CConvertStream__HrFlush+0x39
  0b1cf730 005b342a 096c0bc8 00000000 0969f3c8 store!CConvertStream__Commit+0x9e
  0b1cf750 005ace9b 00000000 00000000 00000000 store!CSTREAM__HrCommit+0x5a
  0b1cf788 0045dcc9 0b1cf830 0969f3c8 0b1cf7a8 store!EcCommitStreamOp+0x10b
  0b1cf7a0 0044fc60 00000001 00000028 0b1cf940 store!EcCommitStream+0x69
  0b1cf8a8 00467e0d 0b1cf920 00004200 0b1cf940 store!EcRpc+0x1fe0
  0b1cf93c 77e11dc7 0017a328 096f3138 00182f5e store!EcDoRpc+0xdd
  0b1cf95c 77e56205 00467d30 0b1cfb50 00000004 RPCRT4!Invoke+0x28
  0b1cf978 77e561d6 00467d30 0b1cfb50 00000004 RPCRT4!NdrCallServerManager+0x15
  0b1cfc3c 77e55f3e 00000000 00000000 0b1cff28 RPCRT4!NdrStubCall+0x292
  0b1cfc54 77e113a4 0b1cff28 0015d480 0b1cff28 RPCRT4!NdrServerCall+0x19

CAUSE
=====

This problem can occur if the Exchange Server information store process
(Store.exe) contains a logic error that causes the process to try to access a
memory structure that has not yet been initialized. This problem can occur when
the information store processes or converts an SMTP-based delivery report
message.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Information store

+-------------------------+
| File name | Version     | 
+-------------------------+
| Store.exe | 5.5.2655.21 | 
+-------------------------+

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server
version 5.5 Service Pack 4.



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

Additional query words: mailmarshal

======================================================================
Keywords          : kbExchange550preSP5fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4
Version           : :5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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