KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q303496: Err Msg: Microsoft Train Simulator Has Encountered a Problem …

Article: Q303496
Product(s): Microsoft Home Games
Version(s): 1.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Train Simulator, version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you play Microsoft Train Simulator, you may receive the following error
message:

  Microsoft Train Simulator has encountered a problem and needs to close. We
  are sorry for the inconvenience.

If you click Click Here, a second dialog box that contains information about the
error opens. The information contains the following:

 Error Signature

 AppName: train.exe 
 AppVer: 1.16.5.912 
 ModName: train.exe 
 ModVer: 1.16.9.912  
 Offset: 002e0b96
         or 
         00221ce7
         or
         002952cb

CAUSE
=====

This behavior occurs when one or more files in the Train Simulator folder is
damaged or missing.

RESOLUTION
==========

To resolve this behavior, use the following methods to uninstall Train
Simulator, clean boot the computer, and then reinstall Train Simulator.

Uninstall Train Simulator
-------------------------

To uninstall Train Simulator, follow these steps :

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click Microsoft Train Simulator, and then click Add/Remove.

4. Click Uninstall, and then click Yes.

5. When the removal process is finished, click OK.

Delete the Train Simulator Folder
---------------------------------

To delete the Train Simulator folder, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following
steps may be different on your computer. If they are, see your product
documentation to complete these steps.

1. Remove the Train Simulator compact disc from the CD-ROM drive.

2. Click Start, point to Find or Search, and then click "Files or Folders" or
  "For Files or Folders".

3. In the Named or "Search for files or folders named" box, type "Train
  Simulator" (without the quotation marks).

4. In the "Look in" box, click My Computer.

5. Click to select the "Include subfolders" check box, if available.

6. Click Find Now or Search Now.

7. Right-click the Train Simulator folder, click Delete, and then click Yes.

8. Close the Find or Search window.

Clean Boot the Computer
-----------------------

To clean boot the computer, use the appropriate method for your version of
Microsoft Windows.

Microsoft Windows Millennium Edition (Me):

1. Click Start, click Run, type "msconfig" (without the quotation marks) in the
  Open box, and then click OK.

2. On the General tab, click "Selective startup".

3. Click to clear all of the check boxes under "Selective startup".

4. On the "Startup" tab, click to select the *StateMgr check box.


5. Click OK. When you are prompted to restart your computer, click Yes. After
  the computer restarts, click Start, click Run, type "msconfig" (without the
  quotation marks) in the Open box, and then click OK.

For additional information about how to clean boot Windows Me, click the article
number below to view the article in the Microsoft Knowledge Base:

  Q267288 How to Perform a Clean Boot in Windows Millennium Edition

NOTE: To restore your original setup options, follow these steps:

1. Click Start, click Run, type "msconfig" (without the quotation marks) in the
  Open box, and then click OK.

2. On the General tab, click "Normal startup".

3. Click OK. Click Yes when you are prompted to restart your computer.

Microsoft Windows 98:

1. Click Start, and then click Run.

2. In the Open box, type "msconfig" (without the quotation marks), and then
  click OK.

3. On the General tab, click Selective Startup, and then click to clear the
  following check boxes:

   - Process Config.sys File

   - Process Autoexec.bat File

   - Process Winstart.bat File (if available)

   - Process Win.ini File

   - Load Startup Group Items

4. Click OK. When you are prompted to restart the computer, do so.

For additional information about how to clean boot Windows 98, click the article
number below to view the article in the Microsoft Knowledge Base:

  Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98


NOTE: To restore your original Startup options, click Normal Startup on the
General tab in System Configuration Utility.

Microsoft Windows 95:

1. Restart the computer. When you see the "Starting Windows 95" message, press
  the F8 key, and then select Command Prompt Only from the Startup menu.

2. At the command prompt, type "win" (without the quotation marks), and then
  press ENTER. Press and hold down the SHIFT key until the Windows startup
  sequence is complete.

3. Turn off any anti-virus or disk tool programs installed on the computer.

  For information about how to turn off these programs, see the printed or
  online documentation for the program.

4. Quit all running programs except Windows Explorer and Systray. To do this,
  press CTRL+ALT+DELETE, click the program that you want to quit, and then
  click End Task. If you receive a message stating that the program is busy or
  not responding, click End Task again. Repeat this step to quit all programs
  except Windows Explorer and Systray.

For additional information about how to clean boot Windows 95, click the article
number below to view the article in the Microsoft Knowledge Base:

  Q177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95

NOTE: To restore your original Startup options, restart the computer normally,
and then enable any anti-virus or disk tool programs installed on the computer.
For information about how to enable these programs, see the printed or online
documentation for the program.

Quit All Programs
-----------------

Follow these steps to quit all running programs except Windows Explorer and
Systray.

1. Press CTRL+ALT+DELETE.

2. Click the program that you want to quit, and then click End Task.

3. If you receive a message stating that the program is busy or not responding,
  click End Task again.

4. Repeat steps 2 and 3 to quit all programs except Windows Explorer and
  Systray.

Reinstall Train Simulator:

1. Insert the Train Simulator Disk 1 CD-ROM into your CD-ROM drive.

2. Click Install, and then click the right arrow button on the screen.

3. Click Custom, and then click Change.

4. In the Path box, delete the existing path, and then type the following line:
  <drive>:\Program Files\Microsoft Games\TrainSimulator where
  <drive> is the drive letter of the hard disk on which you want to
  install Train Simulator.

5. Click OK. When you are prompted to create the folder, click Yes.

6. Click the right arrow button on the screen twice. Follow the instruction on
  the screen to complete the installation.

7. When setup is complete, restore the startup options, and then restart the
  computer.

Additional query words: msgame

======================================================================
Keywords          : kbimu 
Technology        : kbHomeProdSearch kbGamesSearch _IK kbTrainSim kbSimSearch
Version           : :1.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.