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Q303279: SMS: Software Inventory Processor Has a Critical Status

Article: Q303279
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2,2.0 SP3
Operating System(s): 
Keyword(s): kbtool kbui kbsms200
Last Modified: 19-NOV-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 
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SYMPTOMS
========

When you view the system status, the status of the SMS Software Inventory
Processor component may appear as Critical. When you review SMS Software
Inventory Processor status messages, you may see thousands of 523 error status
messages. Also, when you view the Sinvproc.log file, you may see entries (that
are similar to the following entries) that indicate the SMS Software Inventory
Processor has repeatedly been unable to process a software inventory file (.sic
or .sid):

Processing Inventory files
Processing file: C:\SMS\inboxes\sinv.box\SMS_000001.SIC  
ERROR - Failed to open file C:\SMS\inboxes\sinv.box\SMS_000001.SIC  
ERROR - Failed to move file C:\SMS\inboxes\sinv.box\SMS_000001.SIC 
to C:\SMS\inboxes\sinv.box\BADSinv\AE4TKKJF.SIC Directory, Win32 = 32 
WARNING - Delete file C:\SMS\inboxes\sinv.box\SMS_000001.SIC failed, 
Win32 = 32 
STATMSG: ID=523 SEV=W LEV=M SOURCE="SMS Server" 
COMP="SMS_SOFTWARE_INVENTORY_PROCESSOR" SYS=XSERVER01 SITE=OFF PID=2120 
TID=1028 GMTDATE=Wed Jul 04 14:46:43.146 2001 
ISTR0="C:\SMS\inboxes\sinv.box\SMS_000001.SIC" ISTR1="" ISTR2="" ISTR3="" 
ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 
$$<SMS_SOFTWARE_INVENTORY_PROCESSOR><Wed Jul 4 9:46:43.146 2001 Central 
Standard Time><thread=1028 (0x404)>
WARNING - Unable to generate resync for client without valid Client Id. !!
Process Cycle Completed.  

Eventually, the file is successfully processed, and the 523 status messages are
no longer generated.

CAUSE
=====

The SMS Software Inventory Processor attempts to process the Software Inventory
file before Inbox Manager Assistant has completed copying the file from the
Client Access Point to the Site Server.

WORKAROUND
==========

To work around this issue, use a Status Filter rule to discard 523 error status
messages, or increase the critical threshold for the SMS Software Inventory
Processor within Component Status Summarizers properties.



Additional query words: prodsms sinvproc

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Keywords          : kbtool kbui kbsms200 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3
Version           : :2.0,2.0 SP1,2.0 SP2,2.0 SP3
Issue type        : kbprb

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