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Q303245: XCLN: Item Count Incorrect for Messages with Modified Permission

Article: Q303245
Product(s): Microsoft Exchange
Version(s): 5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4
Operating System(s): 
Keyword(s): kbExchange550preSP5fix
Last Modified: 22-MAY-2002

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3, 5.5 SP4 
- Microsoft Outlook 98 
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SYMPTOMS
========

When you use Outlook 98 to connect to a mailbox that resides on a Microsoft
Exchange 2000 server, the item count as well as the number of items may be
incorrect. This behavior may occur when you receive new mail, change folders,
delete mail, or move mail from folder to folder.

CAUSE
=====

This issue is caused by a new permissions feature of Exchange 2000. When you
assign permissions to items using drive M, it affects the way the client
retrieves all items in the folder in which the permission assignment was made.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component:

+----------------------------+
| File name    | Version     | 
+----------------------------+
| Emsmdb32.dll | 5.5.2655.18 | 
+----------------------------+

NOTE: Due to file dependencies, this hotfix requires Microsoft Exchange Server
version 5.5 Service Pack 4.



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server 5.5.

MORE INFORMATION
================

This fix is for the Outlook 98 clients. This fix must also be applied to any
Exchange Server 5.5 computer that is acting as a gateway.

For additional information, click the article numbers below to view the articles
in the Microsoft Knowledge Base:

  Q302456 XADM: Item Count Incorrect for Messages with Permissions Modified

  Q302849 OL2002: Item Count Incorrect for Messages with Modified Permissions

Additional query words:

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Keywords          : kbExchange550preSP5fix 
Technology        : kbOutlookSearch kbExchangeSearch kbExchange550 kbZNotKeyword2 kbOutlook98Search kbZNotKeyword3 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4
Version           : :5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4
Issue type        : kbbug
Solution Type     : kbfix

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