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Q302797: Connection Error After Deleting All Users And Going through setu

Article: Q302797
Product(s): The Microsoft Network
Version(s): 6.1
Operating System(s): 
Keyword(s): 
Last Modified: 25-JUN-2001

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The information in this article applies to:

- The Microsoft Network version 6.1 
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SYMPTOMS
========

You set up MSN Explorer with a paid MSN Internet Access account using the MSN
Explorer dial-up connection. You delete all users on the machine through Help
And Settings. After the last account has been deleted, you are taken back to the
Welcome screen, but the dial-up connection will still be active. Next, you click
Add New User. A message appears stating "MSN will now disconnect your modem".
Other error messages may appear when you attempt to go further through Setup.

CAUSE
=====

This is a known issue.

RESOLUTION
==========

To resolve this issue, close MSN Explorer, and then re-start MSN Explorer. This
will start Setup from the beginning.

Additional query words: kbimu

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Keywords          :  
Technology        : kbMSNSearch kbMSN610 kbMSNExplorer
Version           : :6.1
Issue type        : kbprb

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