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Q302729: "We were unable to sign you in" Error When Protocols Are Not Ena

Article: Q302729
Product(s): The Microsoft Network
Version(s): 6.1
Operating System(s): 
Keyword(s): 
Last Modified: 24-JUN-2001

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The information in this article applies to:

- The Microsoft Network version 6.1 
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SYMPTOMS
========

You attempt to sign in to MSN Explorer 6.1. MSN Explorer attempts to sign in
five times, and then returns an error message stating "We were not able to sign
you in. There may be a problem with our service or your Internet connection.
Please try again later."

CAUSE
=====

Protocols are not enabled on the machine.

RESOLUTION
==========

To allow MSN Explorer to function, at least one of the following security
protocols must be enabled: PCT 1.0, SSL 2.0 or 3.0, or TLS 1.0.
To enable a protocol

1. Click Start, point to Settings, and then Control Panel.

2. Double-click the Internet Options icon.
  Note: For Windows Millenium and Windows 2000, you may have to click the
  Display all Control Panel options link in Control Panel to view the Internet
  Options icon.

3. At the top of the Internet Properties window, click the Advanced tab.

4. Scroll through the list of options until you find the section labeled
  Security.

5. Select at least one of the following boxes:
   - PCT 1.0

   - SSL 2.0

   - SSL 3.0

   - TLS 1.0

6. Click the Apply button at the bottom of the screen, and then click the OK
  button.

Additional query words: kbimu; MSN Explorer

======================================================================
Keywords          :  
Technology        : kbMSNSearch kbMSN610 kbMSNExplorer
Version           : :6.1
Issue type        : kbprb

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