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Q302726: "Unable to process request" Error When Using "Forgot Your Passwo

Article: Q302726
Product(s): The Microsoft Network
Version(s): 6.1
Operating System(s): 
Keyword(s): 
Last Modified: 24-JUN-2001

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The information in this article applies to:

- The Microsoft Network version 6.1 
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SYMPTOMS
========

You start MSN Explorer, and then click the "Forgot Your Password" link on the
sign-in screen. In the box that appears, you type the requested information. An
error message may appear reading "The service is temporarily unable to process
your request. Please try again later."

CAUSE
=====

This is a known issue.

RESOLUTION
==========

This error can be caused by an invalid value in the "Country/Region" box. Make
sure the information "Country/Region" box is correct for your account, and then
try to reset your password again.

STATUS
======

>

Additional query words: kbimu; MSN Explorer

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Keywords          :  
Technology        : kbMSNSearch kbMSN610 kbMSNExplorer
Version           : :6.1
Issue type        : kbprb

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