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Q301504: Printer Problems After You Apply SP6a

Article: Q301504
Product(s): Microsoft Windows NT
Version(s): 4.0,4.0 SP6
Operating System(s): 
Keyword(s): kbenv kbprint kbtool kbui
Last Modified: 10-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server versions 4.0, 4.0 SP6, Terminal Server Edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you apply Service Pack 6a (SP6a) to your computer that is running the
Japanese-language version of Windows NT Server 4.0, Terminal Server Edition, you
may experience one or more of the following symptoms:

- When you try to view printer properties, you may receive the following error
  message:

  The binding handle is invalid.

  Note that this symptom does not occur if you are a member of the
  administrators group.

- You may not be able to install a new printer.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date       Time   Version         Size     File name   Platform
  ---------------------------------------------------------------
  11-Jul-01  11:13  4.0.1381.39770  362,240  Rpcrt4.dll  Intel

NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0
Service Pack 6a, Terminal Server Edition.



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words:

======================================================================
Keywords          : kbenv kbprint kbtool kbui 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp6 kbNTTermServSearch
Version           : :4.0,4.0 SP6
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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