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Q301476: Broadband Advanced Setup

Article: Q301476
Product(s): The Microsoft Network
Version(s): 2.0
Operating System(s): 
Keyword(s): 
Last Modified: 23-AUG-2001

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The information in this article applies to:

- MSN Companion, version 2.0 
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SYMPTOMS
========

You have an MSN Companion device that has been upgraded to Version 2.0, and your
attempts to connect via Broadband are unsuccessful.

RESOLUTION
==========

To resolve the issue

1. Make sure that the USB to Ethernet Adaptor that you are using is one that is
  supported. See

  Q301477 Broadband-Supported USB-Ethernet Adaptors

.

2. Check the settings in the Connection Status box. Note that if "network
  adaptor connected" is set to "No" then all of the items will be populated
  with "No".

  To resolve this issue, check your network adaptor and make sure that it is
  connected properly to the USB Ports on the device.

3. If "DHCP or Static IP detected" is set to "No", click the "my broadband
  connection requires more specific settings" link. The "broadband settings"
  page opens.

  Note:

   - If clicking the "Obtain an IP Address automatically (recommended)" link
     fails to populate the boxes, contact your ISP directly for more
     information.

   - If you are using a home network, you should be able to determine what
     needs to be provided in order to get the device to function properly.
     Note: MSN Technical Support does not provide assistance in configuring
     home networks for customers.

Additional query words: kbimu; MSN Companion

======================================================================
Keywords          :  
Technology        : kbMSNSearch kbMSNCompanion
Version           : :2.0
Issue type        : kbprb

=============================================================================

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