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Q300963: Games: Description of Error Reporting Tool

Article: Q300963
Product(s): Microsoft Home Games
Version(s): 1.0
Operating System(s): 
Keyword(s): kbimu
Last Modified: 16-MAY-2002

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The information in this article applies to:

- Microsoft Dungeon Siege, version 1.0 
- Microsoft Flight Simulator 2002 
- Microsoft Flight Simulator 2002 Professional Edition 
- Microsoft MechCommander 2.0, version 1.0 
- Microsoft Train Simulator, version 1.0 
- Microsoft Zoo Tycoon 
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SUMMARY
=======

The games listed above include an Error Reporting tool that you can use to
report unrecoverable errors (for example, general protection faults or invalid
page faults) to Microsoft over the Internet.

MORE INFORMATION
================

When an unrecoverable error occurs, you receive the following error message:

  <Game> has encountered a problem and
  needs to close. We are sorry for the inconvenience.

  If you were in the middle of something, the information you were working on
  may be lost.

  Please tell Microsoft about this problem.
  We have created an error report that you can send to help us improve
  <Game>. We will treat this report as confidential and anonymous.

  To see what data this error report contains, click here.

If you choose to send an error report, Microsoft will analyze the fault data and
attempt to identify and correct the issues involved. At the time of reporting,
the Error Reporting tool checks to see if the issue that you have encountered
has already been fixed. While the tool checks, an Error Reporting dialog box
opens that indicates that the tool is preparing an error report.

If a patch or workaround exists for the specific issue that you reported, the
Error Reporting tool directs you to the appropriate Web site, where you can
download the patch or workaround. If you are not prompted to download a patch or
workaround, and you need support for the issue that you reported, please browse
to the following Microsoft Web site for support options:

  http://support.microsoft.com/default.aspx?PR=gms

The Error Reporting tool provides a new dialog box for unrecoverable errors,
which you can use to send an error report to Microsoft. You can also view the
data that the report contains, choose not to send individual reports to
Microsoft, or view the Microsoft data-collection policy for this tool. To view
the data-collection policy, browse to the following Microsoft Web site:

  http://watson.microsoft.com/dw/1033/dcp.asp

Additional query words: msgame trainsim mech commander mech2

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Keywords          : kbimu 
Technology        : kbHomeProdSearch kbGamesSearch kbFlightSimSearch kbMSNSearch _IK kbMechCommSearch kbDungeonSiege kbTrainSim kbMechCommander200 kbFlightSim2002 kbFlightSim2002Pro kbZooTycoon kbSimSearch
Version           : :1.0
Issue type        : kbinfo

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