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Q300535: Error Message When You Run Internet Mail Connector

Article: Q300535
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): kberrmsg kbExchange
Last Modified: 09-JUL-2001

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to run the Internet Mail Connector (IMC), Setup may stop and
you may receive the following error message:

  The service did not respond to the start or control request in a timely
  fashion
  Microsoft Windows NT
  ID No:0xc002041d

CAUSE
=====

This error message can appear if the Internet Mail Service Administrator mailbox
that is specified during the Internet Mail Service Setup Wizard process has no
X.400 address space.

RESOLUTION
==========

To resolve this issue, specify a mailbox or distribution list that has the X.400
address space:

1. Restart the Internet Mail Wizard, and then follow the on-screen instructions.

2. When you are prompted to specify the administrator mailbox to which to send
  notification of non-delivery reports, click "Select a mailbox or distribution
  list", specify a mailbox or distribution list that has the X.400 address
  space, and then click Next.

  Alternatively, click "(Create/Use) the mailbox called Administrator", and then
  click Next.

3. Continue to follow the on-screen instructions to reinstall the Internet Mail
  Service.

Additional query words:

======================================================================
Keywords          : kberrmsg kbExchange 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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