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Q300150: SMS: Remote Control Console Problems with High Compression

Article: Q300150
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP3
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug kbsms200preSP4fix
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 SP3 
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SYMPTOMS
========

When you use the Systems Management Server (SMS) Remote Control tool with a
Microsoft Windows 2000-based or Microsoft Windows XP-based client computer, the
Administrator console component of the Remote Control (Remote.exe) session may
intermittently stop responding (hang). If Dr. Watson is configured as the
default debugger, a crash log is generated because of an exception in
Remote.exe. This problem occurs only on computer that use the Accelerated Screen
Transfer feature in combination with the High (LZ) compression method.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, click the following article
number to view the article in the Microsoft Knowledge Base:

  Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service
  Pack



WORKAROUND
==========

To work around this problem, use any of the following methods:

- Disable LZ compression in the Remote Tools Client Agent properties by
  clicking Low (RLE) as the default compression method for Remote Control.

- Force existing clients to re-evaluate the compression method that is used by
  running the Hardware Munger tool. You can do this by reinstalling the Remote
  Control client component on all computers, by repairing the component on
  individual affected computers, or by using Rchwcfg.exe to manually run
  Hardware Munger on individual client computers.

The RLE compression algorithm requires less CPU overhead and in most cases
improves performance over the LZ algorithm for the Remote Control tool.

For more information about compression settings, Hardware Munger, or other
configuration options for the Remote Tools client agent, see Chapter 9 of the
SMS Resource Guide.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
Systems Management Server 2.0 Service Pack 4.


Additional query words: prodsms

======================================================================
Keywords          : kbsms200 kbsms200bug kbsms200preSP4fix 
Technology        : kbSMSSearch kbSMS200SP3
Version           : :2.0 SP3
Issue type        : kbbug
Solution Type     : kbfix

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