Q299435: Cannot Run SMS Service Manager After You Apply a Hotfix
Article: Q299435
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP2,2.0 SP3
Operating System(s):
Keyword(s): kbenv kbtool kbSecurity kbsmsProvider kbsmsUtil kbsms200preSP4fix
Last Modified: 25-JUL-2002
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The information in this article applies to:
- Microsoft Systems Management Server versions 2.0 SP2, 2.0 SP3
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SYMPTOMS
========
When you try to run Systems Management Server (SMS) Service Manager from a
non-domain administrator account after you apply one or more of the hotfixes
that is listed later in this section, you may receive the following error
message:
Error communicating with the specified SMS Site Server.
Post-SMS 2.0 Service Pack 3 (SP3) Hotfixes
------------------------------------------
Q281754 Distribution Points Updated When Opening Package Properties
Q279234 Case-Sensitive Sort Order May Affect Security Rights
Q282494 Courier Sender Does Not Work When Sent to Grandchild Site
Q296784 SMS: Collid.lkp File Is Corrupted on Secondary Sites
Post-SMS 2.0 Service Pack 2 (SP2) Hotfixes
------------------------------------------
Q281754 Distribution Points Updated When Opening Package Properties
Q279234 Case-Sensitive Sort Order May Affect Security Rights
Q282494 Courier Sender Does Not Work When Sent to Grandchild Site
Q296784 SMS: Collid.lkp File Is Corrupted on Secondary Sites
If you try to run the SMS Service Manager from an account that is a member of the
domain administrator's group, you may also receive the error message that is
listed earlier in this article.
CAUSE
=====
Each of the hotfixes that are listed in the "Symptoms" section of this article
change SMS security and inadvertently causes this problem.
RESOLUTION
==========
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next SMS service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.
The English version of this fix for SMS 2.0 SP3 must have the following file
attributes or later:
Date Time Version Size File name Platform
---------------------------------------------------------------
March 1, 2001 10:30a 1493.3143 81,040 Cmprov.dll Intel
March 1, 2001 10:30a 1493.3143 126,224 Cmprov.dll Alpha
The English version of this fix for SMS 2.0 SP2 must have the following file
attributes or later:
Date Time Version Size File name Platform
---------------------------------------------------------------
June 10, 2000 03:00p 1493.2210 81,040 Cmprov.dll Intel
June 10, 2000 03:00p 1493.2210 126,224 Cmprov.dll Alpha
NOTE: Because of file dependencies, the most recent hotfix or feature that
contains the preceding files may also contain additional files.
STATUS
======
Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.
MORE INFORMATION
================
If you receive an error message when you run SMS Service Manager, you can follow
these steps to verify this problem:
1. Run WBEMTEST on your SMS Site Server, and then connect to root/default.
2. Run the "'select * from SMSComponent'" (without the quotation marks) query.
If you receive an "access denied" error message when you run this query, you may
be experiencing the problem that is described in this article. Note that this
problem can also be caused by using an account with out the correct rights.
Additional query words:
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Keywords : kbenv kbtool kbSecurity kbsmsProvider kbsmsUtil kbsms200preSP4fix
Technology : kbSMSSearch kbSMS200SP2 kbSMS200SP3
Version : :2.0 SP2,2.0 SP3
Hardware : x86
Issue type : kbbug
Solution Type : kbfix
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