KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q298892: SNA/HIS Client Logon Fails After New Password Prompt

Article: Q298892
Product(s): Microsoft SNA Server
Version(s): 4.0
Operating System(s): 
Keyword(s): kbDSupport sna4 kbhis2000
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft SNA Server, version 4.0 
- Microsoft Host Integration Server 2000 
-------------------------------------------------------------------------------

SYMPTOMS
========

If a user's Windows NT or Windows 2000 domain password expires, the Windows 9x
Client for SNA Server 4.0 will display a "Logon Failed" message when a session
is initiated after the user changes the password. The Host Integration Server
(HIS) 2000 End User Client will display an "Error: Could not open sponsor
connection" message after the password is changed.

After the Windows NT or Windows 2000 password is successfully changed, the user
is able to connect to the SNA Server or HIS 2000 server if the SNA Server or HIS
client application is restarted.

CAUSE
=====

SnaBase was not able to successfully perform a new logon attempt after the
user's domain password was changed.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft SNA Server 4.0 and
Microsoft Host Integration Server 2000.


MORE INFORMATION
================

If the Use Windows Domain Password option is not selected in the SNA Server
Windows 9x or HIS 2000 End User client, a domain logon information pop-up dialog
box is presented when the client connection is initiated. If the user's domain
account has been set for "user must change password at next logon" or the
account password has expired, a password change dialog box will be presented.

Additional query words:

======================================================================
Keywords          : kbDSupport sna4 kbhis2000 
Technology        : kbAudDeveloper kbSNAServSearch kbHostIntegServ2000 kbSNAServ400
Version           : :4.0
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.