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Q298846: Installation of Office XP May Disable Help in Other Programs

Article: Q298846
Product(s): Microsoft Automap
Version(s): 1.0
Operating System(s): 
Keyword(s): 
Last Modified: 07-JUN-2002

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The information in this article applies to:

- Microsoft MapPoint 2001 
- Microsoft Streets and Trips 2001 
- Microsoft PhotoDraw 2000, version 1.0 
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SYMPTOMS
========

When you attempt to start Help in any of the programs listed in the "applies to"
section of this article, you may receive no response.

CAUSE
=====

This behavior can occur if you install Microsoft Office XP on a computer on
which any of the programs listed in the "applies to" section are already
installed.


RESOLUTION
==========

To resolve this issue, reinstall the program in which you have lost access to
Help.

MORE INFORMATION
================

The installation of Office XP changes the way in which certain products access
their Help files. The Help files are not damaged or corrupted, but they are
unable to start from within the programs listed in the "applies to" section.

Additional query words: lock assistance ? suite map

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Keywords          :  
Technology        : kbHomeProdSearch kbExpediaSearch kbPhotoDraw2000 kbMapptSearch kbPhotoDraw2000Search kbMapPoint2001 kbExpediaStreets2001 kbPhotoDrawSearch
Version           : :1.0
Issue type        : kbprb

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