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Q298101: World Atlas 2001: Internet Explorer Error When You Start Atlas

Article: Q298101
Product(s): Microsoft Home Multimedia Titles
Version(s): 
Operating System(s): 
Keyword(s): kbimu
Last Modified: 01-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta Interactive World Atlas 2001, used with:
   - the operating system: Microsoft Windows 95 
   - the operating system: Microsoft Windows 98 
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SYMPTOMS
========

When you start Microsoft Encarta Interactive World Atlas, you may receive the
following error message:

  Internet Explorer Script Error

  Line: 144
  Char: 5
  Error: Class not registered
  Code: 0
  URL: MsRef://pid=vg=00/cmd=Article/id=631502735

CAUSE
=====

This behavior can occur when the following conditions are true:

1. The computer has Microsoft Internet Explorer version 5.5.

2. DirectX version 8a has been installed.


RESOLUTION
==========

To resolve this issue, follow the steps below in the order given.

Step 1: Uninstall Internet Explorer 5.5
---------------------------------------

You can uninstall Internet Explorer 5.5 from the following Windows operating
systems:

- Microsoft Windows 95

- Microsoft Windows 98

- Microsoft Windows 98 Second Edition

- Microsoft Windows NT 4.0

- Microsoft Windows 2000

NOTE: You cannot uninstall Internet Explorer 5.5 from Microsoft Windows
Millennium Edition (Windows Me).

NOTE: You must have administrative privileges to install or uninstall Internet
Explorer 5.5 in Windows NT 4.0 and Windows 2000.

To uninstall Internet Explorer, follow these steps:

1. Click Start, point to Settings, click Control Panel, and then double-click
  Add/Remove Programs.

2. On the Install/Uninstall tab, click "Microsoft Internet Explorer 5 and
  Internet Tools" in the list of installed programs, and then click Add/Remove.

NOTE: If "Microsoft Internet Explorer 5 and Internet Tools" is not included in
the list of installed programs, run Setup.exe from the "Internet Explorer\Setup"
folder. If you use Windows 2000, run the "w2kexcp.exe /u" (without the quotation
marks) command from the "Internet Explorer\IE Uninstall" folder.

3. Click "Restore the previous Windows configuration" or click Advanced to
  specify any additional components that you want to remove, and then click OK.

4. In the "Internet Explorer 5 and Internet Tools Setup" dialog box or
  Maintenance mode, click OK to restore the previous version of Internet
  Explorer and shared components.

5. When you are prompted to verify that you want to restore the previous
  version, click Yes.

6. When you are prompted to restart Windows, click Restart Windows.

If you have installed DirectX 8a before Internet Explorer 5.5, then you will need
to follow the steps below. You can then remove and reinstall Internet Explorer
5.5.

Rename DXTRANS.DLL and DXTMSFT.DLL:

1. Click Start, point to Find, and then click "Files or Folders".

2. In the Named box, type "dxtrans.dll" (without the quotation marks).

3. In the "Look in" box, click My Computer, and then click Find Now.

4. In the list of found files, right-click the dxtrans.dll file, and then click
  Rename.

5. Type "dxtrans.old" (without the quotation marks), and then press ENTER.

6. Repeat the steps for dxtmsft.dll

7. Close all open windows on the desktop, and then restart the computer.


Step 2: Clean Boot Your System
------------------------------

To clean boot your computer, use the appropriate method for your version of
Windows.

Windows ME

For additional information about how to perform a clean boot, click the article
number below to view the article in the Microsoft Knowledge Base:

  Q267288 How to Perform a Clean Boot in Windows Millennium Edition

Windows 98

Run the System Configuration Utility (Msconfig.exe) to perform a clean boot. To
do this, follow these steps:

1. Click Start, and then click Run.

2. In the Open box, type "msconfig" (without the quotation marks), and then
  click OK.

3. Click the General tab. Click Selective Startup, and then click to clear the
  following check boxes:
   - Process Config.sys File

   - Process Autoexec.bat File

   - Process Winstart.bat File (if available)

   - Process Win.ini File

   - Load Startup Group Items

4. Click OK. When you are prompted to restart the computer, do so.

For additional information about how to clean boot Windows 98, click the article
number below to view the article in the Microsoft Knowledge Base:

  Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98


NOTE: To restore your original startup configuration, rerun the System
Configuration Utility (Msconfig.exe), click the General tab, and then click
Normal Startup.

Windows 95

1. Restart the computer. When you see the "Starting Windows 95" message, press
  the F8 key. From the Startup menu, select Command Prompt Only.

2. At the command prompt, type "win" (without the quotation marks), and then
  press ENTER. Press and hold down the SHIFT key until the Windows startup
  sequence is completed.

3. Turn off any anti-virus or disk tool programs that are installed on the
  computer.

  For information about how to turn off these programs, see the printed or
  online documentation for the program.

4. Quit all running programs except Explorer and Systray. To do this, press
  CTRL+ALT+DELETE, click the program that you want to quit, and then click End
  Task.

  If you receive a message stating that the program is busy or not responding,
  click End Task again.

5. Repeat step 4 to quit all programs except Explorer and Systray.

For additional information about how to clean boot Windows 95, click the article
number below to view the article in the Microsoft Knowledge Base:

  Q177604 Multimedia: Troubleshooting Using Clean Boot of Windows 95

NOTE: To restore your original Startup options, restart the computer normally,
and then enable any anti-virus or disk tool programs installed on the computer.
For information about how to enable these programs, see the printed or online
documentation for the program.

Step 3: Install Internet Explorer 5.5
-------------------------------------

1. Insert the Installations & Resources disc into the CD-ROM drive. Press
  and hold down the SHIFT key as you insert the compact disc to prevent the
  Setup program from starting automatically.

2. Click Start, point to Find, and then click "Files or Folders".

3. In the Named box, type "ie5setup.exe" (without the quotation marks)

4. In the "Look in" box, select the CD-ROM drive.

5. Click Find Now.

6. In the search results window, double-click "ie5setup.exe", and follow the
  prompts to install it.


Additional query words: multi multi-media media mm

======================================================================
Keywords          : kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaWorldAtlas2001
Version           : :
Issue type        : kbprb

=============================================================================

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