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Q296880: XFOR: Messages Sent by Lotus Notes to Exchange Appear in Badmail

Article: Q296880
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): kbExchange550
Last Modified: 26-JUL-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you send messages from any Lotus Notes client of Domino Server version
R5.0.4 through the Microsoft Exchange Connector for Lotus Notes to Exchange
Server 5.5 Service Pack 3 or 4 (SP3 or SP4) recipients, the messages may be
redirected to the Badmail folder.

This situation can occur if the Lotus Notes client is installed on the Exchange
5.5 Server that is hosting the connector, and you are mailing from Lotus Notes
through Domino Server version R5.0.4 to the connector-hosting Exchange 5.5
server while the server is running McAfee GroupShield Exchange 4.5.

This situation occurs only if you have downloaded and installed the post-SP3
Exchange Connector for Lotus Notes hotfix, q256032engi.exe, or if you have
installed SP4 for Exchange Server.

When messages pass through the connector and arrive in the Exchange Server
Badmail folder, the following information may be recorded in the connectivity
administrator's Browse log:

  08-Aug-2000 22:39:17- LME-NOTES-NTSMEX(01f9) 4 41255:Successfully acquired
  the next inbound next message

  Ntshcs(4658) 08-Aug-2000 22:39:17- LME-NOTES-MEXIN(01e8) 2 31200:Exchange
  Server has returned the condition: 80004005

  Mexint(218) 08-Aug-2000 22:39:17- LME-NOTES-MEXIN(01e8) 2 31201:Microsoft
  Package
  ID: General Error

  Mexint(226) 08-Aug-2000 22:39:17- LME-NOTES-MEXIN(01e8) 2 31202:Extended MAPI
  information: Error: ????????????????

  Mexint(238) 08-Aug-2000 22:39:17- LME-NOTES-MEXIN(01e8) 2 31202:a

  Mexint(238) 08-Aug-2000 22:39:17- LME-NOTES-MEXIN(01e8) 2 31202:
  Component: No additional information available
  Version: 0
  Low Level Error: 50a
  Context: 501

  Mexint(238)
  08-Aug-2000 22:39:17- LME-NOTES-MEXIN(01e8) 2 31203:Extended NT information:
  Unspecified error

  Mexint(262) 08-Aug-2000 22:39:17- LME-NOTES-MEXIN(01e8) 2 31053:Message
  content contains invalid information

  Mexe(2371) 08-Aug-2000 22:39:17- LME-NOTES-MEXIN(01e8) 2 31053:Message
  content contains invalid information

  Mexe(2901) 08-Aug-2000 22:39:17- LME-NOTES-MEXIN(01e8) 2 31074:Moving message
  with invalid syntax to Bad Mail Folder

CAUSE
=====

This behavior can occur if you run McAfee GroupShield Exchange 4.5 on the
Exchange Server while GroupShield is scanning the Exchange Notes Connector's
x.400 Application Programming Interface (XAPI) mailbox.

WORKAROUND
==========

To work around this behavior, do one of the following:

- Turn off GroupShield Exchange 4.5.

- Apply the latest version of GroupShield Exchange.

- Configure GroupShield to exclude the Exchange Notes Connector's XAPI mailbox
  from scans.

MORE INFORMATION
================

You can view the contents of the Badmail folder on the Queues tab of the
properties dialog box for Exchange Notes Connector. You can view more detailed
message properties if you open the Badmail folder with the GWClient utility.

The affected versions of the Exchange Notes Connector include versions 2652.0
through 2653.11. Check the properties of the Lsdxa.exe file to determine the
version.

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.

For information about how to contact Lotus Development Corporation and Network
Associates' McAfee, click the appropriate article number in the following list
to view the article in the Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words:

======================================================================
Keywords          : kbExchange550 
Technology        : kbZNotKeyword6 kbExchangeSearch kbExchange550 kbExchangeClientSearch kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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