KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q295771: SMS: "Restricted Group" Policy Prevents SMS Client Installation

Article: Q295771
Product(s): Microsoft Systems Management Server
Version(s): 2.0
Operating System(s): 
Keyword(s): kbsms200 kbsms200bug
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Systems Management Server version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

If Active Directory Restricted Group policies are in effect, the Systems
Management Server (SMS) 2.0 client may not be installed on computers that are
running Microsoft Windows 2000 or Microsoft Windows XP.

CAUSE
=====

If the Group Policy object (GPO) is configured so that the Administrators local
group is a restricted group, the SMS Client service account (the local account
on the workstation) may not be able to become a member of the local
Administrators group. This is required to complete the client installation
process.

If you add the SMS Client service account to the local Administrators group, the
next policy refresh removes the account from the group by design.

WORKAROUND
==========

To work around this problem, add the common SMS client local accounts to the
Administrators restricted group in the GPO. Add the following accounts to the
local Administrators group in the Restricted Group policy:

  SMSCliSvcAcct&
  SMSCliToknAcct&

Make sure to specify the account names without any domain or machine name prefix,
as listed in this article.

For more information about the Restricted Groups GPO, please refer to the Active
Directory documentation.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

MORE INFORMATION
================

The SMS client automatically adds the two accounts that are listed in this
article to the local Administrators group on Windows 2000-based and Windows
XP-based clients. However, if the Restricted Group policy lists these accounts
as allowed to be members of the Administrators group, these accounts are not
removed during subsequent GPO refreshes.


Additional query words: prodsms

======================================================================
Keywords          : kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200
Version           : :2.0
Issue type        : kbbug
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.