KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q295703: Cannot View Tour After Installing MSN Explorer

Article: Q295703
Product(s): The Microsoft Network
Version(s): 6.0
Operating System(s): 
Keyword(s): 
Last Modified: 11-MAY-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- The Microsoft Network version 6.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

In rare instances, after you install and sign-up for MSN Explorer, you may be
unable to view the "MSN Explorer tour".

CAUSE
=====

This issue can occur if you do not have Macromedia Flash installed on your
computer. And you may not have Flash for several reasons:

- You downloaded MSN Explorer from a Web link that pointed to an installation
  package that did not contain all necessary installation components.

- You may have installed MSN Explorer from a CD that did not contain all of the
  necessary components.

- You may have had Flash on your computer, and then deleted Flash. However, the
  registry entries for Flash are still present on your computer. The MSN
  Explorer setup program detected Flash in your registry, and as a result MSN
  Explorer does not include Flash in the installation.

RESOLUTION
==========

Download MSN Explorer again from this Web site:

http://explorer.msn.com

This Web site detects the components that are currently present on your computer
and downloads any missing components.

MORE INFORMATION
================


Additional query words: kbimu, MSN Explorer

======================================================================
Keywords          :  
Technology        : kbMSNSearch kbMSN600
Version           : :6.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.