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Q295658: XADM: Directory Service Does Not Start with Event ID 1171

Article: Q295658
Product(s): Microsoft Exchange
Version(s): 5.5 SP4
Operating System(s): 
Keyword(s): kbExchange550preSP5fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 SP4 
-------------------------------------------------------------------------------


SYMPTOMS
========

The Exchange Server directory service may not start, and the following error
message may be logged in the Application event log:

  Event ID: 1171
  Source: MSExchangeDS
  Type: Error
  Category: Internal Processing

  Description:
  Exception e0010002 has occurred with parameters 9 and 2 (internal ID
  30c043f).
  Contact Microsoft Technical Support for assistance.

CAUSE
=====

This problem can occur if the buffer length is miscalculated and used in a
search for duplicate server names. If server names are sufficiently similar (for
example, server1, server2, and server3), they may interpreted as the same name
because the comparison may not use the entire string in the comparison.


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Directory

+---------------------------+
| File name   | Version     | 
+---------------------------+
| Dsamain.exe | 5.5.2655.18 | 
+---------------------------+

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server
version 5.5 Service Pack 4.



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

Additional query words:

======================================================================
Keywords          : kbExchange550preSP5fix 
Technology        : kbExchangeSearch kbZNotKeyword2 kbExchange550SP4
Version           : :5.5 SP4
Issue type        : kbbug
Solution Type     : kbfix

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