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Q295084: SMS: Program Does Not Run if User Is Not Logged On

Article: Q295084
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP3
Operating System(s): 
Keyword(s): kbenv kbtool kbClient kbConfig kbsms200 kbsms200bug kbAdvertisement kbPackage kbSoftwar
Last Modified: 09-MAY-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 2.0 SP3 
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SYMPTOMS
========

When you try to send a program that should run whether a user is logged on or
not and the program properties specify "SMS Restarts computer", the program may
not run until a user logs on. The following error message may be logged in the
Smsapm32 log file on the client computer:

  SCHEDULER : Found a job in the scheduled job list with program index 0.
  SCHEDULER : ODP, dependent program, or program removal data is available for
  this job.
  SCHEDULER : The program is available for this job.
  SCHEDULER : This job needs to be run when a user is logged on.
  SCHED DATA : This job can execute whether the user is logged on or not.
  SCHED DATA : Checking if a countdown dialog should be required at this time.
  SCHEDULER : Checking if a user is actually logged on.
  SCHEDULER : A user is not logged on to the system.
  SCHED DATA : This job does not require a countdown dialog.
  SCHEDULER : The monitor has not yet connected and registered the logged on
  user.
  SCHEDULER : This job requires the monitor to present a dialog box.
  SCHEDULER : Moving this job from the schedule to trigger job list.
  SCHEDULER : Inserting the job into the Triggered Events list.
  SCHEDULER : Removing the job from the Scheduled Events list.
  SCHEDULER : When the user logs on at some time in the future the monitor will
  be available and this job will be moved back into the schedule job list.

CAUSE
=====

This problem was introduced in a post Systems Management Server (SMS) version
2.0 Service Pack 2 (SP2) hotfix. This problem is also noted in Service Pack 3.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, please see the following article
in the Microsoft Knowledge Base:

  Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service
  Pack



WORKAROUND
==========

To work around this problem, do not specify "SMS restarts computer" within the
program properties.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Systems Management Server 2.0 Service Pack 4.

Additional query words: prodsms

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Keywords          : kbenv kbtool kbClient kbConfig kbsms200 kbsms200bug kbAdvertisement kbPackage kbSoftwareDist kbsms200preSP4fix 
Technology        : kbSMSSearch kbSMS200SP3
Version           : :2.0 SP3
Issue type        : kbbug
Solution Type     : kbfix

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