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Q294205: Additional SNA Services Not Functional After Restoring Com.cfg

Article: Q294205
Product(s): Microsoft SNA Server
Version(s): 4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Operating System(s): 
Keyword(s): kbDSupport sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbhis2000 kbsna400sp4
Last Modified: 12-JUN-2001

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The information in this article applies to:

- Microsoft SNA Server, versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 
- Microsoft Host Integration Server 2000 
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SYMPTOMS
========

Restoring a SNA Server or Host Integration Server 2000 configuration file
containing multiple SNA Server services will result in only the first SNA Server
Service being functional. Subsequent SNA Server services (SNA Service 02, SNA
Service 03, SNA Service 04, and so on) will appear correctly in SNA Server
Manager, but only the initial SNA Server Service will be able to start.

CAUSE
=====

The registry entries that are required by the additional SNA Server services are
not created when an SNA Server or Host Integration Server 2000 configuration
that contains additional SNA Server services is restored.

WORKAROUND
==========

The following steps can be used to restore a configuration that includes
multiple SNA Server services:

1. Install SNA Server or Host Integration Server 2000 if it has been removed.
  When the installation is complete, a default configuration file is created.

2. Open SNA Manager and insert the additional SNA Server services that are
  required.

3. Save the changes.

4. Use SNA Manager to restore the configuration file that includes the previous
  configuration information.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft SNA Server versions
4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, and Host Integration Server 2000.

Additional query words:

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Keywords          : kbDSupport sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbhis2000 kbsna400sp4 
Technology        : kbAudDeveloper kbSNAServSearch kbHostIntegServ2000 kbSNAServ400 kbSNAServ400SP1 kbSNAServ400SP2 kbSNAServ400SP3 kbSNAServ400SP4
Version           : :4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Issue type        : kbprb

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