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Q293322: Directory Service Client Not Installed on Windows NT 4.0 SP6a

Article: Q293322
Product(s): Microsoft Windows NT
Version(s): 4.0 SP6,4.0 SP6a
Operating System(s): 
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 28-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 SP6a 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6a 
- Microsoft Windows NT Server version 4.0 SP6, Terminal Server Edition 
- Microsoft Windows NT Workstation version 4.0 SP6a 
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SYMPTOMS
========

Installing the directory service client (Dsclient.exe) on Windows NT 4.0 with
Service Pack 6a (SP6a) with certain hotfixes installed may not succeed, and you
may receive the following Setup error message:

  Setup cannot detect the Windows NT4 with SP6a or higher operating system
  which is required to install the Directory Service Client. The installation
  will terminate.

CAUSE
=====

Dsclient.exe uses the GetVersionEx function to obtain information about the
version of the operating system and service pack. GetVersionEx may return an
incorrect service pack number on computers that have Windows NT kernel versions
with RC designations. For example, if SP6a and the Q246467 hotfix is installed,
GetVersionEx returns the ServicePackMajor value as 1 instead of 6. The Windows
NT kernel (Ntoskrnl.exe) that is included with the Q246467 hotfix sets the
version to Service Pack 6, RC 1.3.


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date        Time    Size     File name     Platform
  ---------------------------------------------------
  03/20/2001  10:01p  378,640  Kernel32.dll  Intel
  03/20/2001  10:01p  593,168  Kernel32.dll  Alpha

NOTE: Because of file dependencies, this hotfix requires Windows NT 4.0 SP6a.



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

For additional information about RC designations of the Windows NT kernel
versions, see the following Microsoft Knowledge Base article:

  Q246547 RC Designations of the Windows NT Kernel Versions

Additional query words:

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTS400sp6 kbWinNTS400search kbNTTermServ400sp6 kbNTTermServSearch kbWinNTSEnt400SP6a kbWinNTW400SP6a
Version           : :4.0 SP6,4.0 SP6a
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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