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Q292548: Terminal Services-Specific Programs Stop Responding

Article: Q292548
Product(s): Microsoft Windows NT
Version(s): 2000,2000 SP1,2000 SP2
Operating System(s): 
Keyword(s): kbenv kbtool kbui kbTermServ kbWinNT400PreSP7Fix kbWin2000PreSP3Fix kbWin2000sp3fix
Last Modified: 15-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Server 
- Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Advanced Server 
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SYMPTOMS
========

Programs such as Quser.exe, Tsadmin.exe, and other Terminal Services-specific
programs may stop responding (hang). This may also affect the Citrix ICA browser
that calls the same function to query session information.

CAUSE
=====

There is a race condition that can cause a thread to wait forever.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows 2000. For
additional information, click the following article number to view the article
in the Microsoft Knowledge Base:

  Q260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or
later:

  Date         Time    Version        Size    File name
  --------------------------------------------------------
  21-Sep-2001  17:32   5.0.2195.4004  12,768  Tdasync.sys
  21-Sep-2001  17:32   5.0.2195.4004  20,064  Tdipx.sys
  21-Sep-2001  17:32   5.0.2195.4004  17,632  Tdnetb.sys
  21-Sep-2001  17:32   5.0.2195.4004  10,624  Tdpipe.sys
  21-Sep-2001  17:32   5.0.2195.4004  17,568  Tdspx.sys
  21-Sep-2001  17:32   5.0.2195.4004  18,304  Tdtcp.sys


To resolve this problem, obtain and install the hotfix that is referenced in this
section.

If you use a Terminal Server that is configured to use only RDP, you may be able
to resolve this problem by obtaining and installing Windows 2000 Security Rollup
Package 1 (SRP1). For additional information about SRP1, click the article
number below to view the article in the Microsoft Knowledge Base:

  Q311401 Windows 2000 Security Rollup Package 1 (SRP1), January 2002

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
Windows 2000 Service Pack 3.

MORE INFORMATION
================

For additional information about how to obtain a hotfix for Windows 2000
Datacenter Server, click the article number below to view the article in the
Microsoft Knowledge Base:

  Q265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one
reboot, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000
hotfixes at the same time, click the article number below to view the article in
the Microsoft Knowledge Base:

  Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes


Additional query words: kbTermServ

======================================================================
Keywords          : kbenv kbtool kbui kbTermServ kbWinNT400PreSP7Fix kbWin2000PreSP3Fix kbWin2000sp3fix 
Technology        : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbWinAdvServSearch kbWin2000AdvServSP2 kbWin2000AdvServSP1 kbwin2000ServSP1 kbwin2000ServSP2
Version           : :2000,2000 SP1,2000 SP2
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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