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Q290995: SMS: Problems Updating Off-Line License Metering Logs

Article: Q290995
Product(s): Microsoft Systems Management Server
Version(s): 2.0,2.0 SP1,2.0 SP2,2.0 SP3
Operating System(s): 
Keyword(s): kbtool kbsms200 kbsms200bug
Last Modified: 16-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 
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SYMPTOMS
========

If you are running Microsoft Windows 2000 Professional, you may be unable to
update the log files that are used by License Metering in off-line mode. Because
of this, the amount of program usage that is reported is inaccurate.

CAUSE
=====

By default, Windows 2000 Professional "ordinary users" have insufficient
privileges to the <systemroot>\ms\sms\clicomp\licmtr\i386 folder that is
used by License Metering as a repository for the off-line logs. Because of this,
the log cannot be updated by the logged-on user.

WORKAROUND
==========

Extend folder permissions to include "Write" permission for any account (or
group of accounts) that log onto the workstation for the
<systemroot>\MS\SMS\clicomp\licmtr\i386 folder.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

If you view the SMS License Metering client component log file (Liccli.log), you
may see the following entry:

  Off-line licensing log error: access to the log file has been denied.

Additional query words: prodsms

======================================================================
Keywords          : kbtool kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3
Version           : :2.0,2.0 SP1,2.0 SP2,2.0 SP3
Issue type        : kbbug
Solution Type     : kbnofix

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