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Q290391: PRB: "Page Cannot Be Displayed" When You Connect Through HTTPS

Article: Q290391
Product(s): Internet Information Server
Version(s): 5.0
Operating System(s): 
Keyword(s): kbDSupport kbiis500
Last Modified: 16-MAR-2001

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The information in this article applies to:

- Microsoft Internet Information Services version 5.0 
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SYMPTOMS
========

When you try to connect to a site that is hosted on the Internet Information
Server (IIS) 5.0 through the HTTPS protocol, you may receive the following error
message:

  The page cannot be displayed.
  ...
  ...
  Cannot find server or DNS Error.

CAUSE
=====

This problem occurs because, on a standard installation, the default Web site is
always bound to the Internet Protocol (IP) address and the port combination of
"All Unassigned:443" for Secure Sockets Layer (SSL), even though you do not have
a certificate bound to the site.

This problem can occur when another Web site on the server has a certificate
bound to it and is listening on the IP address and port combination of "All
Unassigned:443" for SSL requests. As a result, when a request comes in for a
page over HTTPS, the request goes to the default Web site instead of the
intended site because the default Web site is also listening on port 443 on "All
Unassigned". In addition, because the default Web site does not have an SSL
certificate, it displays the "Page cannot be displayed" error message.

RESOLUTION
==========

To resolve this problem, remove the binding of port 443 from the default Web
site to allow the intended site to respond to requests that come over HTTPS. To
do this, follow these steps:

1. On the server, at a command prompt, type the following command to change to
  the Adminscripts directory:

  "cd c:\inetpub\adminscripts" (without the quotation marks)

2. At a command prompt, type the following command to look at the SSL binding
  for the default Web site:

  "adsutil get w3svc/1/SecureBindings" (without the quotation marks)

  This should return the following output (or similar):

  

  SecureBindings                  : (LIST) ":443"

3. At a command prompt, type the following command to set the SSL binding to
  null:

  "adsutil set w3svc/1/SecureBindings """ (without the quotation marks)

4. In the Microsoft Management Console (MMC), right-click the computer name, and
  then click Restart IIS. The page should be displayed properly, and the site
  should be accessible without any problems.

MORE INFORMATION
================

For additional information about using SSL with IIS, click the article numbers
below to view the articles in the Microsoft Knowledge Base:

  Q260096 Page Cannot Be Displayed When You Connect Through SSL

  Q187504 IIS: HTTP 1.1 Host Headers Not Supported When Using SSL

  Q265847 Error Message: The Page Cannot Be Displayed . . . Cannot Find Server
  or DNS Error

  Q228836 Installing a New Certificate with Certificate Wizard for Use in
  SSL/TLS

Additional query words: iis 5

======================================================================
Keywords          : kbDSupport kbiis500 
Technology        : kbiisSearch kbiis500
Version           : :5.0
Issue type        : kbprb
Solution Type     : kbpending

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