Q289000: Client Agent Settings Do Not Propagate After Applying SP3 RC9
Article: Q289000
Product(s): Microsoft Systems Management Server
Version(s): 2.0 SP2,2.0 SP3
Operating System(s):
Keyword(s): kbsms200preSP3fix
Last Modified: 06-AUG-2002
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Systems Management Server versions 2.0 SP2, 2.0 SP3
-------------------------------------------------------------------------------
SYMPTOMS
========
After you apply the RC9 version of Systems Management Server (SMS) 2.0 Service
Pack 3 (SP3), updates that are made to client agent settings are not propagated
to the client computers properly.
SMS 2.0 SP3 RC9 (1493.3009) was initially released to the Web for Premier
customers. Shortly after this release, a problem was discovered and Microsoft
re-released SP3. This article describes the availability of a hotfix to upgrade
an RC9 site to the full release version of SMS 2.0 SP3, which does not have this
problem.
This problem occurs only in the RC9 version of SMS 2.0 SP3.
RESOLUTION
==========
Apply the following SMS 2.0 SP3 RC9 hotfix that upgrades your version to the
full release version of SMS 2.0 SP3.
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.
The English version of this fix should have the following file attributes or
later:
Date Time Size File name Platform Version
-------------------------------------------------------------------------
02/08/2001 05:10a 1324080 CcmCore.exe I386 2.0.92.1
02/08/2001 05:10a 1925326 CcmCore.exe Alpha 2.0.92.1
02/08/2001 05:10a 3378093 CliCore.exe I386 2.0.1493.3010
02/08/2001 05:10a 4434139 CliCore.exe Alpha 2.0.1493.3010
02/08/2001 05:10a 87920 clisvcl.exe I386 2.0.1493.3010
02/08/2001 05:10a 124688 clisvcl.exe Alpha 2.0.1493.3010
02/08/2001 05:10a 67 compverbase.ini Intel
02/08/2001 05:10a 67 compverhinv.ini Intel
02/08/2001 05:10a 67 compverlicmtr.ini Intel
02/08/2001 05:10a 67 compverremctrl.ini Intel
02/08/2001 05:10a 67 compversinv.ini Intel
02/08/2001 05:10a 67 compversmsapm32.ini Intel
02/08/2001 05:10a 67 compversnmpelea.ini Intel
02/08/2001 05:10a 67 compverswdist.ini Intel
02/08/2001 05:10a 67 compverwbem.ini Intel
NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.
STATUS
======
Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.
MORE INFORMATION
================
To install the hotfix, use the appropriate method on the SMS site server.
Using the Hotfix Installer
--------------------------
NOTE: You can use this method only on Intel-based computers.
1. Copy the hotfix folder structure to a share on your network (for example, the
Q289000.exe file is located in a root folder with Intel and Alpha
subfolders). Q289000.exe is a Microsoft Windows Installer file that updates
specific files on your site server.
2. Log on to your site server using an account with administrative privileges.
3. Run Q289000.exe and follow the instructions in the wizard. You can run the
file in Quiet mode by using the /s switch.
Manual Installation
-------------------
1. Stop all SMS services on the site server.
2. Replace the Clisvcl.exe file in the
<Sms_root_folder>\Bin\<Platform> folder with the version obtained
from the hotfix.
3. Replace the Clicore.exe file in the
<Sms_root_folder>\Inboxes\Clicomp.src\Base\<Platform> folder with
the version obtained from the hotfix.
4. Replace the CCMcore.exe file in the
<Sms_root_folder>\Inboxes\Clicomp.src\Base\<Platform> folder with
the version obtained from the hotfix.
5. Replace the Compver.ini file in the
<Sms_root_folder>\Inboxes\Clicomp.src\Base folder with the
Compverbase.ini file obtained from the hotfix. Note that you must rename the
Compverbase.ini file to Compver.ini.
6. Replace the Compver.ini file in the
<Sms_root_folder>\Inboxes\Clicomp.src\Hinv folder with the
Compverhinv.ini file obtained from the hotfix. Note that you must rename the
Compverhinv.ini file to Compver.ini.
7. Replace the Compver.ini file in the
<Sms_root_folder>\Inboxes\Clicomp.src\licmtr folder with the
Compverlicmtr.ini file obtained from the hotfix. Note that you must rename
the Compverlicmtr.ini file to Compver.ini.
8. Replace the Compver.ini file in the
<Sms_root_folder>\Inboxes\Clicomp.src\remctrl folder with the
Compverremctrl.ini file obtained from the hotfix. Note that you must rename
the Compverremctrl.ini file to Compver.ini.
9. Replace the Compver.ini file in the
<Sms_root_folder>\Inboxes\Clicomp.src\sinv folder with the
Compversinv.ini file obtained from the hotfix. Note that you must rename the
Compversinv.ini file to Compver.ini.
10. Replace the Compver.ini file in the
<Sms_root_folder>\Inboxes\Clicomp.src\smsapm32 folder with the
Compversmsapm32.ini file obtained from the hotfix. Note that you must rename
the Compversmsapm32.ini file to Compver.ini.
11. Replace the Compver.ini file in the
<Sms_root_folder>\Inboxes\Clicomp.src\snmpelea folder with the
Compversnmpelea.ini file obtained from the hotfix. Note that you must rename
the Compversnmpelea.ini file to Compver.ini.
12. Replace the Compver.ini file in the
<Sms_root_folder>\Inboxes\Clicomp.src\swdist folder with the
Compverswdist.ini file obtained from the hotfix. Note that you must rename
the Compverswdist.ini file to Compver.ini.
13. Replace the Compver.ini file in the
<Sms_root_folder>\Inboxes\Clicomp.src\wbem folder with the
Compverwbem.ini file obtained from the hotfix. Note that you must rename the
Compverwbem.ini file to Compver.ini.
14. Restart the SMS services on the site server.
Additional query words: prodsms
======================================================================
Keywords : kbsms200preSP3fix
Technology : kbSMSSearch kbSMS200SP2 kbSMS200SP3
Version : :2.0 SP2,2.0 SP3
Hardware : x86
Issue type : kbbug
Solution Type : kbfix
=============================================================================
THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.
Copyright Microsoft Corporation 1986-2002.