Q288952: XADM: Error 2186 When Starting the Information Store Service

Article: Q288952
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): kberrmsg kbfile
Last Modified: 06-AUG-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you start the Microsoft Exchange Information Store service in Control
Panel, you may receive the following error message:

  Could not start the Microsoft Exchange Information Store service on
  \\<Computername>.
  Error 2186: The service is not responding to the control function

In addition, the following event ID messages are logged in the Application event
log:

  Event ID: 1121
  MSExchangeIS
  Type: Error
  Description:
  Error 0xfb5 connecting to the Microsoft Exchange Server Directory Service

  -and-

  Event ID: 5000
  MSExchangeIS
  Type: Error
  Description:
  Unable to initialize connecting to the Microsoft Exchange Information Store
  Service Error 0xfb5

  -and-

  Event ID: 1005
  MSExchangeSA
  Type: Error
  Description:
  Unexpected error -0xc0040000 - Network problems are preventing connection to
  the Microsoft Exchange Server computer. Microsoft Exchange Server Information
  Store ID no: 80040115-0514-000006bf occurred.

The following event ID messages are logged in the System event log:

  Event ID: 7009
  Source: Service Control Manager
  category: None
  Description:
  Timeout (120000 milliseconds) waiting for service to connect

  -and-

  Event ID: 7000
  Source: Service Control Manager
  Category: None
  Description:
  The Microsoft Exchange Information Store service failed to start due to the
  following error: The service did not respond to the start or control request
  in a timely fashion.

CAUSE
=====

This issue can occur if the Information Store service has been configured to log
on as a system account or to use the Local System account.

RESOLUTION
==========

To resolve this issue:

1. Open Control Panel, double-click Services, click "Microsoft Exchange
  Information Store service", and then click Startup.

2. In the Log On As box, click This Account, and then enter the name of the
  Exchange Service Account or an account that has Service Account administrator
  rights on the Organization, Site, and Configuration containers.

3. Retype the password and password confirmation.

4. Start the Information Store service.

Additional query words: exch2kp2w

======================================================================
Keywords          : kberrmsg kbfile 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.