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Q288562: XADM: Isinteg Won’t Patch Information Store Running on Cluster

Article: Q288562
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP5fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

After you restore an online backup of the Exchange Server information store to a
computer that is running Microsoft Windows NT Server and Microsoft Cluster
Server, you may receive a message that states that you need to run the isinteg
-patch command when you start the service from Cluster Administrator.

CAUSE
=====

This problem can occur if some of the registry keys are not updated correctly
when you run the isinteg -patch command.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Isinteg

+---------------------------+
| File name   | Version     | 
+---------------------------+
| Isinteg.exe | 5.5.2654.62 | 
+---------------------------+

NOTE: Due to file dependencies, this fix requires Microsoft Exchange Server
version 5.5 Service Pack 4.



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.


Additional query words:

======================================================================
Keywords          : exc55 kbExchange550preSP5fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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