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Q288301: Server Drops All Connections, System Logs Multiple Event 2000

Article: Q288301
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): 
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

At random intervals, the server may drop all connections, and no new connections
can be established. Administrators can log on to the local computer, but Server
Manager is not displayed correctly. Multiple instances of Event ID 2000 may be
recorded in the System event log, with this error message:

  Event ID: 2000
  Source: Srv
  Description: The server's call to a system service failed unexpectedly.

  0000: 00040000 00540001 00000000 c00007d0
  0010: 00000000 c0000054 00000000 00000000
  0020: 00000000 00000000 05930bd3

CAUSE
=====

This behavior can occur when you have an early version of the Cheyenne Open File
Agent program installed.

RESOLUTION
==========

To resolve this behavior, obtain and install the latest version of Open File
Agent.

WORKAROUND
==========

To work around this behavior, remove the Cheyenne Open File Agent program.

MORE INFORMATION
================

For more information about the latest version of Open File Manager, contact St.
Bernard Software.

For information about how to contact St. Bernard Software, click the appropriate
article number below to view the article in the Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words:

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Issue type        : kbprb

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