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Q288179: Computer Hangs Randomly with NTFS and Cache Manager

Article: Q288179
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbWinNT400nospFix
Last Modified: 03-JUN-2002

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

A Windows NT 4.0-based server may stop responding (hang) randomly during heavy
file input/output (I/O).

CAUSE
=====

There is a problem with Ntfs.sys and Cache Manager that can cause the computer
to hang. The problem occurs because NTFS owns a resource that Cache Manager use
to write data, but the Cache Manager thread runs at a higher priority.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date         Version        Size     File name     Platform
  -----------------------------------------------------------
  07-Feb-2002  4.0.1381.7130  957,248  Ntkrnlmp.exe  I386
  07-Feb-2002  4.0.1381.7130  936,896  Ntoskrnl.exe  I386

NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0
Service Pack 6a.



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words:

======================================================================
Keywords          : kbWinNT400nospFix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : :4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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