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Q286819: SMS 1.2 SP3 Inventory Agent May Corrupt Network Adapter Data

Article: Q286819
Product(s): Microsoft Systems Management Server
Version(s): 1.2 SP3
Operating System(s): 
Keyword(s): kbsms120 kbsms120bug
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 SP3 
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SYMPTOMS
========

The Systems Management Server (SMS) 1.2 Service Pack 3 (SP3) Hardware Inventory
agent version may corrupt some entries from the Microsoft Windows 2000 object
table if the agent is installed and started on a Microsoft Windows 2000
Professional-based computer.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to systems
that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date      Time    Size     File name     Platform
  -------------------------------------------------
  01/20/01  03:01a  863,504  Inv32cli.exe  Alpha
  01/20/01  03:01a  225,552  Invproc.dll   Alpha
  01/20/01  03:01a  879,888  Invwin32.exe  Alpha
  01/20/01  03:00a  281,504  Inv32cli.exe  Intel
  01/20/01  03:01a  110,048  Invproc.dll   Intel
  01/20/01  03:00a  293,264  Invwin32.exe  Intel

NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.



STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.


MORE INFORMATION
================

To install the hotfix, follow these steps:

1. Stop the SMS Executive and the SMS Inventory Agent services on the site
  server.

2. Rename the Invproc.dll file in the SMS\Site.srv\X86.bin folder to
  Invproc.old.

3. Copy the new Invproc.dll file to the folder that is listed in step 2.

4. Replace the Invwin32.exe file in the
  <SMS_root>\Site.srv\<Platform>.bin folder on the site server with
  the version obtained from the hotfix.

5. Replace the Inv32cli.exe and Invwin32.exe files in the
  <SMS_root>\Site.srv\Maincfg.box\Client.src\X86.bin folder on the site
  server with the versions obtained from the hotfix.

6. Replace the Inv32cli.exe and Invwin32.exe files in the
  <SMS_root>\Site.srv\Maincfg.box\Client.src\Alpha.bin folder on the site
  server with the versions obtained from the hotfix.

7. Restart the SMS Executive and SMS Inventory Agent services on the site
  server. Maintenance Manager propagates the changed files to the logon
  servers.

To update the clients, you can either run Upgrade.bat manually on each client or
use the method that is described in the following Microsoft Knowledge Base
article:

  Q166771 SMS: How to Force Site-Wide Client Updates

Additional query words:

======================================================================
Keywords          : kbsms120 kbsms120bug 
Technology        : kbSMSSearch kbSMS120SP3
Version           : :1.2 SP3
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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