Q286366: SMS: RC White Screen When Trying to Control Client w/ Intel 815

Article: Q286366
Product(s): Microsoft Systems Management Server
Version(s): 1.2,1.2 SP1,1.2 SP2,1.2 SP3,1.2 SP4
Operating System(s): 
Keyword(s): kbinterop kbClient kbConfig kbRemote kbServer kbsms120 kbHelpDesk kbsmsAdmin kbsmsUtil
Last Modified: 27-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 1.2, 1.2 SP1, 1.2 SP2, 1.2 SP3, 1.2 SP4 
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SYMPTOMS
========

When you attempt to connect remotely to another computer that is using the Intel
815 graphics chip set by using TCP/IP as the remote control protocol, the
computer that is running the Systems Management Server Administrative console
may stop responding and you see a white screen when you attempt the connection.

CAUSE
=====

This problem may occur on computers that are running the Intel 815 graphics chip
set.

WORKAROUND
==========

To work around this problem, use NetBIOS instead of TCP/IP as the remote control
communications protocol.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2.


Additional query words: prodsms

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Keywords          : kbinterop kbClient kbConfig kbRemote kbServer kbsms120 kbHelpDesk kbsmsAdmin kbsmsUtil kbRemoteProg 
Technology        : kbSMSSearch kbSMS120 kbSMS120SP2 kbSMS120SP3 kbSMS120SP4 kbSMS120SP1
Version           : :1.2,1.2 SP1,1.2 SP2,1.2 SP3,1.2 SP4
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbnofix

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