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Q286157: Blank Page May Be Printed at the Start of Host Print Jobs

Article: Q286157
Product(s): Microsoft SNA Server
Version(s): 4.0 SP3,4.0 SP4
Operating System(s): 
Keyword(s): kbDSupport kbsna400sp3 kbhis2000 kbsna400sp4
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft SNA Server, versions 4.0 SP3, 4.0 SP4 
- Microsoft Host Integration Server 2000 
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SYMPTOMS
========

Host print jobs may print an extra blank page at the beginning of the print job
after you apply SNA Server 4.0 Service Pack 3 (SP3) or SP4. In addition, the
same symptoms may occur when you upgrade from SNA Server 4.0 SP2 or earlier to
Host Integration Server 2000.

The blank page is printed when the host print job includes a Form Feed (0x0C) at
the beginning of the print job, even though the FEEDIGNOREINITIAL option is
configured for the LU3 print session.

The problem does not occur with SNA Server 3.0 SP4, SNA Server 4.0 SP1, or SNA
Server 4.0 SP2 when you print the same LU3 print job when the FEEDIGNOREINITIAL
option is configured.

Note This problem can occur with both LU1 and LU3 print jobs.

CAUSE
=====

The FEEDIGNOREINITIAL parameter is not checked because of a change that was made
to the host print service in SNA Server 4.0 SP3.


RESOLUTION
==========

SNA Server 4.0:

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft SNA Server 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

+------------------------------------+
| File name   | Date       | Time    | 
+------------------------------------+
| Winvprt.dll | 01/31/2001 | 06:46AM | 
+------------------------------------+

NOTE: Because of file dependencies, the most recent fix that contains the above
files may also contain additional files.



Host Integration Server 2000:

See the following Microsoft Knowledge Base article for the Host Integration
Server 2000 resolution to this problem:

  Q289658 FeedIgnoreInitial Not Always Honored on HIS 2000 Print Sessions

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft SNA Server versions
4.0 SP3 and SP4, and Host Integration Server 2000.

MORE INFORMATION
================

For additional information about the FEEIGNOREINITIAL configuration option,
click the article number below to view the article in the Microsoft Knowledge
Base:

  Q185676 FEEDIGNOREINITIAL Option Not Working in Snaprint

Additional query words: extra page

======================================================================
Keywords          : kbDSupport kbsna400sp3 kbhis2000 kbsna400sp4 
Technology        : kbAudDeveloper kbSNAServSearch kbHostIntegServ2000 kbSNAServ400SP3 kbSNAServ400SP4
Version           : :4.0 SP3,4.0 SP4
Issue type        : kbbug
Solution Type     : kbfix

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