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Q286032: WD97: Swedish Word Stops Responding Opening Versioned Documents

Article: Q286032
Product(s): Word 97 for Windows
Version(s): 
Operating System(s): 
Keyword(s): kbOffice97preSR3fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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NOTE: The information in this article applies to the 
Swedish version(s) of Microsoft Word 97.

SYMPTOMS
========

In Swedish Word 97, when you save versions of a document and then close and
reopen the document, you may be unable to access the versions. When you try to
open an earlier version of the document, Word may stop responding (hang).

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The Swedish version of this fix should have the following file attributes or
later:

  Date      Time     Version      Size       File name     Platform
  -----------------------------------------------------------------
  02/12/01  12:31PM  4.71.1015.0  3,150,560  WQFE2936.EXE  x86

After the hotfix is installed, the following files will have the listed
attributes or later:

  Date      Time     Version     Size       File name     Platform
  ---------------------------------------------------------------
  01/29/01  06:15PM  8.0.0.8529  5,332,992  Winword.exe   x86
  02/06/01  10:10AM  8.0.0.8529  1,448,448  Wwintl32.dll  x86



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words: word97 wd97 swedish crash versioning

======================================================================
Keywords          : kbOffice97preSR3fix 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : :
Issue type        : kbbug
Solution Type     : kbfix

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