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Q285994: MechWarrior 4 Err Msg: Stop: Failed (Dderr_CannotAttachSurface)

Article: Q285994
Product(s): Microsoft Home Games
Version(s): 4.0
Operating System(s): 
Keyword(s): kberrmsg kbimu
Last Modified: 20-JAN-2001

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The information in this article applies to:

- Microsoft MechWarrior 4: Vengeance, version 4.0 
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SYMPTOMS
========

When you play Microsoft MechWarrior 4: Vengeance, you may receive the following
error message:

  STOP: FAILED (DDERR_CANNOTATTACHSURFACE)

CAUSE
=====

This behavior can occur if one of the following conditions is true:

- The video driver for your video adapter is outdated.

- The VGA aperture size is set too high.

RESOLUTION
==========

To resolve this issue use the following methods.

Install the Latest Video Driver for Your Video Adapter
------------------------------------------------------

To obtain and install the latest video driver available for your video adapter,
contact the manufacturer of your video adapter.

For information about how to contact your video adapter manufacturer, click the
appropriate article number below to view the article in the Microsoft Knowledge
Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

If this issue continues to occur, proceed to the next method.

Change the VGA Aperture Size in the BIOS
----------------------------------------

To change the VGA aperture size in your computer's BIOS, please see the printed
documentation provided with your computer or motherboard, or contact the
manufacturer of your computer or motherboard.


For information about how to contact the manufacturer of your computer or
motherboard, click the appropriate article number below to view the article in
the Microsoft Knowledge Base:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION
================

To identify the manufacturer and the model of your video adapter:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. If you are using a Microsoft Windows 95-based or a Microsoft Windows 98-based
  computer, click the Device Manager tab.

  If you are using a Microsoft Windows 2000-based computer, click the Hardware
  tab, and then click Device Manager.

4. Click the plus sign (+) next to "Display adapters" to expand the branch.

5. Under the "Display adapters" branch, note the manufacturer and the model of
  your video adapter, and then click OK.

6. Close all open windows on the desktop.

To identify the driver version of your video adapter, see the following Microsoft
Knowledge Base article:

  Q159487 Games: How to Determine the Version of Installed Video Driver

Additional query words: msgame mech4 mech warrior

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbGamesSearch kbMechWarrior4
Version           : :4.0
Issue type        : kbprb

=============================================================================

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