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Q285859: XADM: Mailbox Manager Hangs When You Click the Policy Tab

Article: Q285859
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55 kbExchange550preSP5fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you click the Policies tab in Mailbox Manager properties, Admin.exe may
stop responding (hang), and CPU use for Admin.exe may be close to 100 percent.

CAUSE
=====

This problem occurs because of a flaw in the logic of Mailbox Manager, which
builds the container tree that is displayed in the dialog box. This problem
occurs in directories that contain many levels of subcontainers.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Mbclean

+---------------------------+
| File name   | Version     | 
+---------------------------+
| Mbclean.exe | 5.5.2654.55 | 
+---------------------------+
| Mbclean.dll | 5.5.2654.55 | 
+---------------------------+

NOTE: Because of file dependencies, Exchange Server version 5.5 Service Pack 4
must be applied before you apply this fix.



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

MORE INFORMATION
================

If you use a debugger to break into the process, the call stack is similar to
the following call stack:

  

  ChildEBP RetAddr  Args to Child

  00126a74 01475231 01347b78 01347e30 00000000 MBClean!PropagateParentInfo+0x27e
  00126d84 014751dc 01347608 01347b78 00000000 MBClean!PropagateParentInfo+0x211
  00127094 0147529e 01347608 013478b8 65726150 MBClean!PropagateParentInfo+0x1bc
  001273a4 0147529e 01347358 00000000 65726150 MBClean!PropagateParentInfo+0x27e
  001276b4 014751dc 01346b20 01347090 65726150 MBClean!PropagateParentInfo+0x27e
  001279c4 01476533 01346b20 01346dd0 00129d2d MBClean!PropagateParentInfo+0x1bc
  00128cfc 014699d1 01346b20 00b4a380 00000001 MBClean!InitializeTreeFromData+0x273
  0012ad50 6c378eac 01476d4b 000c0598 00000110 MBClean!CMCAAdminDlg__OnInitDialog+0x371
  0012ad54 01476d4b 000c0598 00000110 00000000 MFC42!AfxDlgProc+0x2e 
  00000110 00000000 00000000 00000000 00000000 MBClean!AdminDlgProc+0x8b

Additional query words:

======================================================================
Keywords          : exc55 kbExchange550preSP5fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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