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Q284954: XADM: Extra Read Receipt May Be Sent from Delegate

Article: Q284954
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): kbExchange550preSP5fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you send mail with a request for a read receipt to a recipient who has an
autoforward rule set up for a delegate, if the mail recipient and the delegate
are on different servers, an additional read receipt is generated from the
delegate to the mail recipient. You receive a read receipt from the mail
recipient when the mail item is read, as expected. No additional read receipt is
received if the recipient and delegate are on the same server.

CAUSE
=====

This problem occurs because when the delegate opens the mail message, the check
that is made to determine whether to generate a read receipt does not verify
whether or not the message was autoforwarded.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Information store

+-------------------------+
| File name | Version     | 
+-------------------------+
| Store.exe | 5.5.2654.54 | 
+-------------------------+

NOTE: Because of file dependencies, this fix requires Microsoft Exchange Server
version 5.5 Service Pack 4.



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.


Additional query words:

======================================================================
Keywords          : kbExchange550preSP5fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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