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Q282748: NFS Attributes Tab Disappears from Windows Explorer Properties

Article: Q282748
Product(s): Microsoft Windows NT
Version(s): 2.0
Operating System(s): 
Keyword(s): kbtool
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows Services for UNIX, version 2.0 
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SYMPTOMS
========

Windows Services for UNIX (SFU) contains a Server for NFS component. When the
Server for NFS component is installed and the service is running, the properties
dialog box for a folder in Windows Explorer contains an NFS Sharing tab. The
options on the NFS Sharing tab allow the administrator to export the volume by
using the Server for NFS component.

If a program opens the Kernel-mode component of the Server for NFS component, and
a user then stops and restarts the Server for NFS component, the NFS Sharing tab
may disappear from the Windows Explorer property dialog box.

If you run Performance Monitor and add counters, Performance Monitor opens a
handle to every object from which it can collect counters, even if the counters
for that object were not requested.


CAUSE
=====

Performance Monitor has an open handle to the kernel component of the NFS
server. Even if you issue a command to stop the NFS server, the Kernel-mode
portion of the NFS Server component never stops. It is in a STOP_PENDING state.
After Performance Monitor closes its handle, the kernel component of the NFS
Server service can stop.

The User-mode portion of the Server for NFS service does not pay attention to the
state of the Kernel-mode component. If the Kernel-mode portion is not in a
stopped state, the User-mode portion assumes that the Kernel-mode portion is
running.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date        Time    Version       Size     File name   Platform
  ---------------------------------------------------------------
  04/25/2001  10:56a  5.2000.621.3   19,968  Dsctrs.dll  Intel
  03/27/2001  03:49p  5.2000.621.3  101,888  Nfssvc.exe  Intel
  03/27/2001  03:49p  5.2000.621.3  254,912  Nfssvr.sys  Intel



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Windows 2000.

Additional query words:

======================================================================
Keywords          : kbtool 
Technology        : kbWinServiceUNIX200 kbWinServiceUNIXSearch
Version           : :2.0
Hardware          : ALPHA x86
Issue type        : kbprb

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