KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q282215: Stop 0x0000001E When You Use User Mode Print Drivers to Print

Article: Q282215
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbenv kberrmsg kbprint kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to print from a Terminal Server-based client by using a user mode
printer driver (Umpd.dll), the Windows NT Server version 4.0, Terminal Server
Edition-based server may generate a the following error message on a blue
screen:

  STOP 0x0000001E (0xc0000005, 0xa3012bb4, 0x00000000, 0x00000004)

CAUSE
=====

This problem can occur because spooler tries to display a dialog box to the
client desktop but the desktop handle is not available.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

  Date        Time             Size       File name   Platform
  ------------------------------------------------------------
  07/11/2000  05:45p             170,256  Gdi32.dll   Intel
  07/11/2000  05:44p             331,536  User32.dll  Intel
  11/21/2000  08:47p           1,279,824  Win32k.sys  Intel
  03/01/2001  06:19p             195,856  Winsrv.dll  Intel



STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0.


MORE INFORMATION
================

We have seen a similar problem with HP Design Jet Printers. For additional
information, click the article number below to view the article in the Microsoft
Knowledge Base:

  Q301330 Stop 0x0000001E Error Message Printing with Hewlett-Packard DesignJet
  Printer Driver from a Terminal Services Client

Additional query words:

======================================================================
Keywords          : kbenv kberrmsg kbprint kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version           : :4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.